#APPLE STORE RETURN POLICY SOFTWARE#
Opened software purchased separately may be exchanged only for the exact same item at a Verizon Communications Store and may not be returned for refund.īefore returning or exchanging any wireless device or accessory that has data in its memory, please transfer all data you wish to retain to another file source. If Verizon must remove installed equipment from a vehicle or fixed location in order to return or exchange it, you will be charged a service fee. For additional information, please see the terms and conditions of the promotional offer.
If a device purchased as part of a BOGO offer is being exchanged for the same make and model, only the item that is being exchanged needs to be returned. If you received your merchandise through a "Buy One, Get One Free" or similar offer and return only one of the items, your promotional offer will be canceled and a charge will appear on your next month's bill for any promotional benefit associated with the offer. If you return a purchase that you billed to your wireless account, refunds will be credited towards your wireless account. Purchases made by cash or check, credit card or gift card will be refunded by check, credit card or gift card, respectively. TT If you return a wireless device without a UPC on the box, the amount of the refund will be reduced by the amount of any mail-in rebate that was available for the wireless device at the time of purchase. If you return and we accept your merchandise within the return period, we will refund your purchase price, subject to the restocking fee. Verizon will also charge back any promotional Trade in value if you return your promotional device, or exchange it for another device.Īt our discretion, we may decline your return or charge you a fee for a missing item, or for items that we determine are damaged or require service. If you received promotional value when trading a device, and/or instant savings towards the purchase of a new device at the time of your trade, you agree that you will be charged for these values if you do not maintain active service on your new device for three billing cycles. If you return your merchandise, even by mistake, after the return period, you will not receive a refund and the merchandise you returned will not be returned to you. Please review your service summary receipt and Customer Agreement to determine if an Early Termination Fee may apply.
Shipping charges may apply to exchange merchandise sent to you by Verizon.ĭevices must be returned within the 30 day device return period to avoid being assessed any applicable Early Termination Fee which may apply if your line of service has a minimum contract term. All merchandise must be in like-new condition and accompanied by the original receipt. To make an exchange, return the merchandise (including device, charger, battery, instructions, and any other components) in the ORIGINAL box. If you purchased your device from a non-Verizon owned retail location (authorized retailer), you should review that location's return policy regarding their acceptance of device returns. A restocking fee TT of $50 applies to any return or exchange of a wireless device (excluding Hawaii). You may return or exchange wireless devices and accessories within 30 days of purchase.
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